FAQs

Q: From where can I log in to My Account?
A: On our home page at the top right corner you will see the option of "My Account". Click on it and you will be guided to the "log in" page.
 
Q: From the My Account section, where can I check my order status?
A: After login in to your account,  you can see the order history. Click on it and you will see the list of orders you have made with us. You can then click to the specific order and see its status.
 
Q: I am unable to log in to My Account. Please help.
A: Please send us a email with the screen shot of the error message you are getting when trying to login to your account.
 
Q: How can I register with Vegas Sarees?
A: It's simple, You need to click on "Register/Log in" option on the top left corner of our website and provide us with some of your basic information.
 
Q: How will I know whether I am registered with you or not?
A: We will send you automated email confirming that you are registered with us along with your login ID and password.
 
Q: What do I do if I have forgotten my password or my password does not work?
A: If you have forgotten your password or it does not work for some reason, the first step we recommend is to try the Forgot Password link to generate a new password. If this new password doesn't work, please contact Customer Support.
 
Q: Do I need to type my address every time I order?
A: For registered users we offer the facility to retrieve saved addresses. For all new customers, we send the login password to the email address provided at the time of registration. Once you have ordered with us, your shipping address is saved in your My Account section. While placing any subsequent order, simply enter your email and password to use this saved address. You can also login to the My Account section to manage your saved addresses.

Q: How do I place an order?
A: You may follow the following steps to place an order: 
1) Select the desirable item
2) Add the item to Shopping cart
3) Click checkout option
4) Login with your account details or proceed as guest
5) Enter the shipping address and select a payment mode to proceed with the payment.
6) Click Place order and complete the payment.
7) On successful order placement the Order ID will be generated.
 
** You can order different ways:
1) Order online be following the steps above.
2) Order by sending text:  (702) 706-8399
3) By email: vegassarees@gmail.com
4) By FB message: facebook.com/vegassarees
or
You may call us:  (702) 706-8399
From 10am To 10pm ( Pacific Time )
 
Q: I am unable to download your item pages. Every time I try to open this item, a pop up box appears. Please help!
A: There might be some problem with your system cookies. We request you to please delete stored cookies from your system and try again. It should sort out the problem.

Q: Will I receive the exact blouse as the model is wearing?
A: There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.

Q: I have placed my order. When will I receive it?
A: The time to ship of all the items is mentioned on the website. Additional 4 days are required for customization and 3-4 days from the date of shipment.

Q: How will my order be delivered to me?
A: We at Vegas Sarees deliver orders through reputed courier companies like USPS, DHL, UPS, or Fedex.

Q: How will I know if order is placed successfully?
A: Once your order is successfully placed you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.

Q: I am placing an order to gift someone. Will she receive the price tags and invoice?
A: If you notify us not to send in the comment section, we will not send the price tags and invoice with the product.

Q: Do you allow exchanges?
A: Yes, we do allow exchanges. For further details on this please check our  Returns Policy.

Q: Can I add an item after I have placed my order?
A: Request you to place a fresh order for the item you choose to purchase.

Q: How do I check the current status of my orders?
A: Checking your order status is very easy. You need to log in to the My Account section and click the Orders tab. The order, and item, status will be available there.

Q: I can see items in 1 day time to ship. Does that mean that I will get my item in 1 day?
A: The product will be dispatched within 1 business day of placing the order. An additional 3 to 4 days are required to deliver the product at your doorstep. Also, if you opt for stitching then it will take 4 days extra for customization.

Q: In My Account I can see all the items with different status, what does it mean?
A: This indicates that the item is in process in our workshop and will be shipped soon.

Q: How will I know when my order is shipped?
A: We will provide you the tracking number and you can track the shipment. 

Q: Why was my order partially shipped?
A: This can happen as different items have different processing time. Items which get ready first are shipped to you separately.

Q: Can I receive my order early even if the time to ship is 4 to 5 weeks?
A: Please send us a email or call us to inquire about urgent delivery. For priority requests, we can try for it. But we cannot assure that we can make the delivery as per your request. Sometimes the product takes their due time in processing. If you have any time constraints then you can always opt for Ready to Ship products on our website.

Q: Can I remove stitching after my order has been placed?
A:  Yes, we can certainly remove the stitching or customization request from your order. As long as the order has not moved to the Processing stage.

Q: Why is my order showing the status as "Awaiting Confirmation"?
A: The status indicates that there is a confirmation required from you for the item. You will receive an email from our customer service team with the list of all details required from you.

Q: I want a part of my order to be shipped in US and the other in India. Is it possible?
A: Due to differences in Shipping Costs, we cannot ship items from one order to two shipping addresses. IF you need delivery at two locations, we request you to place two orders.

Q: Will the out of stock item be available again?
A: Once an item is out of stock there is no certainty to provide that item in future. You can check the similar items available on the website.

Q: How can I place an order of an item in multiple pieces?
A: All you need to do is provide us the item code and the required number through an email so that we can check and inform you about the availability.

Q: Do I need to register to shop?
A: No, you don't have to be a registered user of Vegas Sarees to shop with us. However, being a registered user helps with faster checkouts and personalized recommendations. Keeping the many benefits of registration in mind, we have made registration very simple. While completing an order all you have to do is choose the Guest Checkout option and we will register your email and send you the My Account password.

Q: Price of my ordered item has gone down / is now on sale after placing the order?
A: For all items we offer the best value to our customers. In this case, it might happen due to various factors like high demand of the item or low cost of the raw material.
 
Blouse Measurement
How to take the saree blouse measurement for blouse tailoring?
** Coming Soon **

Payments & Refunds
What are the payment methods Vegas Sarees use?
You should be able to pay on your terms. That’s why Vegas Sarees gives you the flexibility to choose the best payment method for you. Bellow find out which payment method is more suitable for you.
Credit or Debit Cards: We accept all major Credit and Debit cards. All transactions are securely processed through PayPal. No PayPal account is needed. Now you can pay right here in our payment page, no hassel of redirecting to the Paypal website. deshibesh.com  is secured with a GoDaddy.com Web Server Certificate. Transactions on deshibesh.com are protected with up to 256-bit Secure Sockets Layer encryption.

PayPal: We accept PayPal payments. If you choose to pay through PayPal then it will direct you to the PayPal website where you can log in with your PayPal account and pay accordingly. 

Bank Deposit or Transfer: We want to give you freedom in your payment methods. We accept bank deposit and/or bank transfer to our bank account. Currently you can deposit or transfer to our Bank of America or Citi Bank account. When you chose to pay with bank deposit or transfer during checkout, you will be given details about our bank information.

Cheque or Money Order: We accept any Cheque or Money Order. When you choose to pay with Cheque or Money Order during checkout, you will be provided details information.

Western Union & MoneyGram: We accept Western Union and MoneyGram money transfer worldwide. When you choose the option to pay with Western Union or MoneyGram during checkout, you will be provided deatils information.
 

Is it safe to give my credit/debit card details over the internet?
All transactions are securely processed through PayPal. We are using special credit card security technology called SSL (Secure Sockets Layer). This encrypts your credit card number so that it cannot be read as the information travels over the Internet. Vegassarees.com  is secured with a hostgator ssl Certificate. Transactions on hostgator.com are protected with up to 256-bit Secure Sockets Layer encryption.
What is a Card Security Code and how do I find that?
To provide a secure shopping experience, we require your Card Security Code. It is a 3 or 4 digit number that appears only on the card itself, not on receipts or statements. For your security, we do not store the Card Security Code and will ask for it each time you place an order. Your Card Security Code can be found by looking at the following locations on your card:
Visa/Master/Discover

The 3 digits Card Security Code (CSC) is non emobossed and typically printed on  the signature panel, immediately after the card's standard number, as shown in the example picture.In some cases you may see the last 4 digits of your card number with the additional 3 digits Card Security Code following. The Card Security Code for Visa, MasterCard and Discover is a 3-digit number on the back of your credit card immediately following your credit card number. In this case, the 123 is highlighted in red.


American Express

The Card Security Code for American Express is a 4-digit number located on the front of your credit card, either to the right or left above your credit card number. In this case, the 1234 is highlighted in red.

NOTE: Some American Express cards have a 4-digit number below the credit card number. This is not the Card Security Code.

 
How refunds are credited?
All of our payments are done through PayPal. Here what they say about Refund Methods,
"If you paid with your debit card or credit card, your payment is refunded to that card. Refunds may take up to 30 days to appear on your statement.
If you paid with your bank account or PayPal balance, your payment is refunded to your PayPal balance.
Refunds are in the same currency and at the same conversion rate as the original payment."
 
Additional Question:
I am an office going person and would not be at home to collect the parcel. What do I do?
You would be sent the tracking details of the courier within 24 hours of shipment. You could contact your local courier office and schedule a delivery based on your convenience and availability. You can also give us your office address and we can ship it to your office.
Can I track the package once you ship it?
Yes, you would receive an email with the tracking number of the courier within 24 hours once it is shipped. You would be able to track it with the respective courier.
 
I do not like a product that I received, Can I return this product?
 We would be able to accept returns for all eligible products. Please check the returns policy, to understand if the product that you ordered is eligible for return.